Terms and Conditions

Terms & Conditions Important Information

You should carefully read the following terms and conditions. As your purchase and use of our products implies that you have read and accepted and understood our full terms and conditions along with our refund policies before all purchase form YFS:

Disclaimer

YFS are not liable for any damage, injuries or losses resulting from the use of any products listed on our website.

Other Companies/Manufacture

YFS stocks and supplies products made by other named companies/persons and so takes no liability in those products. Products will be described and sold as instructed by the original company/manufacture. Any dispute over a product(s) will be taken up with the original maker/manufacture not YFS.

Description
Descriptions are given in good faith but it is the responsibility of the user to decide if the materials and fittings are suitable for their particular job that they intend to use the item for.

Animal Welfare:

It is the sole responsibility of the handler/falconer (under NO circumstance should any raptor be left unattended at any time)

YFS is not responsible for any wild (Animals Behaviour) that could result in injury or death to it’s self or any other animal or human

All raptors are wild animals including all captive breed, they are NOT a domestic pet and can never be treated like one.

YFS stocks and supplies products made by other named companies/person and takes no liability in those products. Products will be desired and sold as instructed by the original company/manufacture. Any dispute will be taken up with the original maker/manufacture not YFS.

RETURNS POLICY:

We cannot refund or exchange items if they arrive back to us in anything other than new condition. Returned items that have failed due to use other than what they were intended for, will not be accepted, Buyer pays return postage.

Returned Items that have no faults / defects / cosmetic damage / will be refunded for the cost of the goods only,

All Postal cost occurred by us is none refundable unless the product is damaged.

Buyer pays all return shipping cost that occur. Return shipping will be charged at cost where a receipts are available upon request.

YFS will determine on either a refund or replacement on any faulty goods where applicable with in the 28 day return period deliberate damage / misused /abused and modified items will Not Be Refunded

Damaged / Not as Described / Not Fit For Purpose:

All Damaged / Not as Described / Not Fit For Purpose goods must be reported within 72 hours of delivery using our CONTACT US page.

Exceptions will not be made after the 72 hours from delivery date.

In the unlikely event of receiving damaged / not as described / not fit for purpose goods providing the issues has been made aware to us within the 72 hour period a full refund or exchange off goods will be offered.

Wrongly Ordered Items:

Any items wrongly order is purely customers liability and not that of YFS. We believe all our products to be described as accurate as possible to prevent such events taking place.

Should you be anyway unsure if the products is suitable for you or your raptor please contact us prior to your purchase for advice.
Wrongly ordered items will Only be refunded provided they are in 100% of the original condition,and unused at the product cost price only, postage cost that is incorporated in to the product price will Not be the responsibility of YFS but with the end user.

All refunds given will have any cost occurred by YFS removed for unwanted and wrongly order items.

Uncollected Postage :

Should your item / parcel be returned back to us for what ever reason the end user will have to pay for the item to be re sent at cost price.

All items are sent track-able and proof of the postage will be provided upon request.

Return Postage:

In the unlikely event should you item fail or developed a fault with in our return policy period we will pay and arrange all return postage.
For all other return postage this is at the end users cost and should always be sent recorded delivery and keep your proof of postage until you receive your refund.

Free UK mainland postage:

As we offer a free postage service this does not mean next day delivery service.

Should you require a next day service please contact before ordering from our site to save any disappointment?

Our Free postal service is basic 3 / 5 days delivery from the item being received by our choice of courier at the time of shipping

Free UK mainland postage does not include; off shore islands out side the UK mainland, this includes all channel islands, Isle of white, Isle of man , Scottish Islands & Northern Ireland

Over Sea Warranties:
Warranties for worldwide & UK offshore postcodes may not be available. Please check before ordering. This is applicable to ALL offshore postcodes including Isle of Wight, Isle of Mann, all Channel Islands & Scottish offshore islands.
YFS will not be responsible for any damaged for goods sent outside the UK mainland unless extra insurance has been taken out for overseas shipping including the Isle of Wight, Isle of Mann, all Channel Islands & Scottish offshore islands.
For more information please contact us prior to placing an out-side the uk for more information.

Distance Selling Regulations
1a: Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items made to your specification.
2b: If you cancel your order in writing within seven working days of delivery of your item(s)it is your responsibility to return the item(s) to YFS at your expense.
3c: You must ensure that the goods are securely packed & insured against loss or damage & the goods arrive in an as new saleable condition by a carrier that requires a signature as proof of delivery.

Request For Specific Delivery Date Orders:
It may be possible to request delivery for a specific date. YFS will endeavour to make this happen but it cannot be guaranteed. Will not entertain any claim whatsoever for compensation arising from late delivery due to a third party carrier

Late Deliveries:
Our carriers will always try to arrive on time but will not be held responsible for late arrival due to unforeseen circumstances.

Return Merchandise Authorisation:
1a: In order to return your goods, you must obtain a Return Merchandise Authorisation from us within 30 days of delivery.
2b: All returns must be made using the original packaging & must arrive to us in good condition, with freight prepaid. The returned merchandise must be received back to YFS within 10 days of receiving the RMA.
3c: You must prepay all shipping charges and insure the shipment, or accept the risk of loss or damage during shipment, which you will be liable for. To obtain a Return Merchandise Authorisation (RMA), please contact YFS. We will credit your purchase immediately upon receipt of the returned item. Customers should retain the original packaging material for at least 30 days; in the event of the item being returned to Falcon Fabrication.
4c:PLEASE NOTE: YFS will not accept goods returned in non-original packaging.
5d: If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return.
6e: Please note any customer refusing to accept delivery of their order for any reason other than the product being damaged in transit will be subject to a 15% restocking fee, and the customer will also be responsible for freight costs both ways incurred by YFS.

Short Deliveries & Damage To Packaging:
1a: When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage to the packaging. It is noted on the carrier’s delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier’s delivery note, you MUST note the number of pieces you received on the delivery note by your signature.
2b: Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out “delivered in good condition” from the carrier’s delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging was in good condition.
3c: Any short delivery of boxes must be reported to YFS within 48 hours of signing. Neither YFS nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note.
4d: This does not affect your statutory rights in the event of the goods being faulty. The customer is asked to examine the goods as soon as reasonably possible after delivery & notify us of any fault or damage as soon as reasonably possible.

Collection Of Faulty Products:
1a: In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge.
2b: Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers.

Return items must be handed over to our carriers personally and not left unattended outside, any parcel left unattended for collection is sole responsibility of the buyer.

3c: If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, for the carrier to recollect.

4d: Once the items are received back at YFS, we will inspect the product(s), and if necessary arrange to send out a replacement product. Please note that if the product is found on inspection NOT to be faulty on it’s return to us, we may send this item back to you, and all delivery charges will be payable by you.
5d: Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.

Liability limitation
YFS will not be liable for any loss or damage caused by us or their employees or agents in circumstances where:
1a: loss or damage relates to business and/or non-consumers.
2b: loss or damage was not caused by any breach on the part of the supplier.
3c: loss or damage was not foreseeable to both parties when the contract was formed
4d: We will not be liable for loss or damage caused by the customer handling the item.

Trade

Trade orders are a minimum purchase of £350.00 first order only! A valid credit/debit card must be redeemed, all invoices are to be paid in full within 21 days from the invoice date, and all products remain the property of YFS until paid for in full! Invoices outstanding past 21 days will be charged interest at the current rate. The Late Payment of Commercial Debts (Interest) Act 1998 applies.

Product images
Product could sometimes slightly vary to the images shown e.g. colour, size or modifications to products.
© All images are the property of YFS and are not to copied or re distributed with out written permission
YFS reserve to the right to change products and prices with out notification.

Modifications
You are not authorized to make any necessary modification(s) to our products to fit your purposes.

Unauthorized use
You may not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution or resale of any kind without prior written consent from our company.

Ownership

You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified.

Refund policy
Since our company is offering a refund policy on goods sold with in our web site, Please make sure that you’ve carefully read ‘ refund policy section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week (7) after the delivery date.

Reserves rights
Our company reserves the right to change or modify these terms with no prior notice. These Terms of Use may be amended by YFS at any time. Such amended Terms of Use shall be effective upon posting on this website. Falcon Fabrication reserves the right to make changes or updates to the content of the website or the format thereof at any time, without notice. YFS reserves the right to terminate or restrict access to the website for any reason whatsoever at its sole discretion.
YFS reserves the right to terminate online orders at our own discretion from any one who uses/used Abusive threatening behaviour or slander directed at Falcon Fabrication or any member of our staff.
Our company will act upon any individual / company / organisation who choices to public slander YFS on any social networking sites / public forums with malicious intent in-mind.

Payment
Payment can be made by cheque in UK Sterling, postal-order in UK Sterling, credit card, debit card. We do not recommend cash sent via postal services unless it is a special delivery service. Alternatively, pay by international money order, banker’s draft or telegraphic transfer drawn on a British bank..

Prices
Prices are subject to change without notice and goods are offered subject to availability.

Delivery
We expect to send your parcel within 7 working days of receiving your order. We try to be faster but it is not always possible and at busy times this can be longer; up to 14 days. We will try to advise you as best as we can upon your order.

Carriage
Goods are sent by Commercial Carrier / DPD local / Royal Mail / Myhermes depending on size and weight. All items are recorded signed for via the carrier we choose to use. The responsibility relies solely with the third party and not that of YFS for late, undelivered, lost or damaged goods that are sent using our choice of courier at time of the order dispatched date. YFS provides a service to dispatch goods to the chosen delivery company; the contract then is between the third party and the delivery company and not of YFS. Any third party arrangement between the customer and Courier Company on delivery intrusions, times and dates lies solely with the third party who made the arrangements and is not the responsibility to YFS.
YFS is not responsible for any claims on compensation(s) relating to any loss of revenue for late or undelivered, lost, damaged or stolen items.
YFS will provide free upon request all related correspondence, invoices, contracts shipping receipts and airway bill number to assist with any claims made against all our method or courier or export agent.

Postal Insurance
1a: An additional charge will be added to your order upon processing if you decide you do require Postal Insurance. Postal Insurance costs £1.00 per £20.00 value.
2b: Should you decide postal insurance is NOT required you will only be covered up to maximum insurance offer by the courier.